TRUST CENTER / PRIVACY

Privacy Policy

This policy explains how Hybrid HDR Solution collects, uses, shares, retains, and protects personal data when you use our website and services.

Effective dateJuly 25, 2026
Data controllerHybrid HDR Solution
Privacy in every project

We process data needed to manage accounts, fulfil orders, provide support, protect the service, and meet legal obligations.

01Data we handle

Account, contact, order, project-file, and technical information.

02Why we use it

Service delivery, support, security, payments, and legal compliance.

03Limited disclosure

Only with providers, partners, or authorities where reasonably necessary.

04Your controls

Access, correct, delete, object, restrict, or receive a copy where the law provides.

Your rights depend on where you live and the law that applies. Some requests may require identity verification.

01

DATA COLLECTION & TECHNICAL LOGGING

To execute transactions and maintain compliance with international tax standards, we collect two categories of data:

  • Voluntary Information: Name, business name, email address, billing address, and uploaded image assets.
  • Automated Technical Data: Upon interaction with our website, our system logs your IP address, device type, browser metadata, and country/geographical location.
02

LEGAL BASIS & DATA SUB-PROCESSORS

  • Legal Obligation for Processing: We collect and store IP addresses and geographical location logs based on our Legal obligations under Vietnamese tax audit laws. This data is strictly used to prove the offshore nature of the transaction and cannot be opted out of if you utilize our billing platform.
  • Technical Sub-Processors: You acknowledge and agree that your image assets and metadata will be handled and hosted by our trusted technology infrastructure providers: DigitalOcean, LLC (Hosting), Google LLC (Google Drive), and Dropbox, Inc. (Cloud Storage). PayPal Inc. will process your billing interactions through its independent secure platform.
03

DATA CONFIDENTIALITY & RETENTION

  • Strict Non-Disclosure: We maintain a zero-leak policy. Your raw images, edited images, and personal profiles will never be sold, leased, or exposed to external third parties without written authorization.
  • 30-Day Permanent Deletion: To minimize server vulnerabilities and protect customer data, all original and edited image files will be permanently deleted from our local systems and cloud sub-processors thirty (30) days after delivery. Clients are solely responsible for downloading and locally archiving their files within this period.
04

GOVERNING LAW

This Privacy Policy is governed by the laws of the Socialist Republic of Vietnam. Any disputes that cannot be resolved through amicable negotiation shall be submitted exclusively to the competent courts of Vietnam where the Service Provider is registered.

TRUST CENTER / PRIVACY

Exercise your privacy rights

You may request access, correction, deletion, or a copy of your data, subject to applicable law.

Submit a privacy request
Back to top